Question 1

What is white glove delivery?

Accepted Answer

White glove delivery is a premium two-person service that takes the product to the customer's room of choice, unpacks and positions it, completes any assembly or installation, and removes all packaging for recycling.

Question 2

Do you cover the whole of the UK?

Accepted Answer

Yes. We deliver and install to every UK mainland postcode through a network of regional hubs, with scheduled services to Northern Ireland, the Scottish Highlands, Islands, Isle of Man and Channel Islands.

Question 3

How quickly can you onboard a new client?

Accepted Answer

A standard integration and operational go-live typically takes four to six weeks. Simpler flows using file transfer or our portal can start sooner.

Question 4

How do you integrate with our systems?

Accepted Answer

We support REST API, EDI, SFTP file transfer and direct connectors into common ecommerce and ERP platforms, plus a portal for teams that prefer manual booking.

Question 5

What proof of delivery do you provide?

Accepted Answer

Every delivery captures signature, timestamp, geolocation and photographs, published to your retailer portal in real time and available via API.

Question 6

Can you handle returns and recycling?

Accepted Answer

Yes. We collect, inspect, grade, repair and refurbish returned stock, and manage WEEE-compliant recycling with full disposal reporting.

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