About
A logistics business judged on what happens inside the customer's home
We exist for one part of the supply chain — the part your customer actually sees. Everything we build, measure and train for serves that final hour.
Who we are
Built by people who have run delivery operations, not sold them
Our leadership team has spent careers in retail distribution, home delivery and installation. That experience shows in how we plan capacity, brief crews and handle the days that do not go to plan.
We work with retailers, manufacturers, ecommerce brands and wholesalers who need more than a haulier. They need a partner who can hold a service promise across every postcode, report on it honestly, and improve it quarter after quarter.
- Customer satisfaction target
- 99%+
- UK mainland postcode coverage
- 100%
- Live tracking and visibility
- 24/7
- Trained crew on every delivery
- 2
How we operate
Six commitments that shape the operation
Operational excellence
Daily performance reviews, cause-code analysis on every failure and standard operating procedures applied identically in every hub.
Continuous improvement
Structured improvement cycles run with clients: measure, test, embed. Changes are proven with data before they are rolled out nationally.
Technology
Our own platform connects order intake, planning, driver execution and reporting, so nothing depends on a phone call or a spreadsheet.
Customer service
A UK contact centre that speaks to your customers in your tone of voice, resolving issues before they become complaints.
Experienced people
Directly employed drivers, installers and planners, trained to a common standard and retained through proper pay and progression.
Long-term partnerships
We build multi-year operations, not seasonal contracts. Our commercial model rewards service performance, not volume alone.
Start the conversation
Ready to see how we would run your delivery operation?
Whether you require nationwide two-person delivery, white glove installation or a complete outsourced logistics solution, we'd love to discuss how 2MHD can support your business.