The UK’s Premium Two-Person Home Delivery & Installation Specialists
2MHD helps retailers, manufacturers and ecommerce businesses deliver exceptional customer experiences through nationwide two-person home delivery, white glove services, installation and reverse logistics.
- Customer satisfaction target
- 99%+Customer satisfaction target
- UK mainland postcode coverage
- 100%UK mainland postcode coverage
- Live tracking and visibility
- 24/7Live tracking and visibility
- Trained crew on every delivery
- 2Trained crew on every delivery
- Nationwide UK Coverage
- White Glove Specialists
- Two-Person Delivery Teams
- Fully Tracked Deliveries
- Electronic Proof of Delivery
- Professional Installation Teams
Why 2MHD?
Every delivery is an opportunity to enhance your reputation
Your customer meets your brand through the people who carry the product into their home. 2MHD makes that moment the strongest part of the journey, not the weakest.
Professional delivery teams
Uniformed, trained and DBS-checked two-person crews on every job.
Outstanding customer experience
Clear communication, respectful handling and a clean finish, every time.
National coverage
Regional hubs delivering and installing across the UK mainland.
Live visibility
Real-time tracking, ETAs and electronic proof of delivery.
Reliable partnerships
Long-term contracts governed by agreed KPIs and open reporting.
Premium service
White glove standards applied to high-value and fragile products.
Services
One partner across the entire delivery journey
From the warehouse shelf to the customer's chosen room — and back again when it needs to be. Every service is delivered by directly managed teams to a single national standard.
Industries we serve
Sector expertise, not generic haulage
Each category has its own handling, access and installation demands. Our crews, vehicles and processes are built around the products you sell.
- Furniture RetailLarge, high-value items delivered and positioned without a mark.
- Beds & MattressesAssembly, old bed removal and mattress recycling on the same visit.
- BathroomsFragile ceramics and heavy suites delivered intact, first time.
- KitchensConsolidated kitchen deliveries scheduled around fitting dates.
- RetailersA delivery experience that protects the reputation behind every sale.
- Garden FurnitureHeavy seasonal volumes handled through the summer peak.
- Fitness EquipmentHeavy equipment carried, built, tested and demonstrated.
- DIY & Home ImprovementBulk materials and big-ticket products to home and site.
- Luxury ProductsDiscreet, immaculate delivery for high-value goods.
- Consumer ElectronicsInstall, connect, demonstrate and take the old unit away.
- ManufacturersFactory-direct delivery that protects your brand in the home.
- Ecommerce RetailersCheckout-integrated delivery options that convert.
Why retailers choose 2MHD
Built to protect the reputation you've spent years earning
Brand Representation
Our uniformed teams act as an extension of your business, presenting your brand properly in every customer's home.
Customer Satisfaction
Every delivery is designed around the customer experience, from first notification to final handover.
Reliable Delivery Windows
Booked dates and timed windows that hold, supported by proactive communication if anything changes.
Experienced Installation Teams
Trained installers who assemble, fit, test and demonstrate the product before they leave.
Dedicated Account Managers
One named contact who knows your operation, backed by an experienced planning team.
Nationwide Network
Regional hubs and national linehaul delivering to every UK mainland postcode.
Flexible Solutions
Services combined to suit your products, channels and service promise rather than a fixed template.
Operational Transparency
Live tracking, electronic proof of delivery and reporting you can interrogate at any time.
Scalable Capacity
Crews, vehicles and warehouse space that flex with promotions, launches and seasonal peaks.
Infrastructure
Warehousing and delivery managed as one operation
Stock, orders and delivery capacity sit in the same system, so promises made at checkout are backed by real availability — not an assumption.
- Regional hubs providing full UK mainland coverage
- Cross-dock and storage for pre-sold and stocked ranges
- Pre-delivery inspection and repair bays on site
- Flexible space and crews for seasonal peaks
Our technology
Complete visibility for you. Reassurance for your customer.
A single platform connecting your systems, our operation, our drivers and your customers — with the data to prove performance.
Customer Tracking
Live vehicle tracking and a narrowing ETA on the day of delivery.
Electronic Proof of Delivery
Signature, photographs, geolocation and timestamps.
Driver App
Route, manifest, checklists and in-home capture on the doorstep.
Delivery Notifications
Branded SMS and email at every milestone.
Performance Dashboards
KPI dashboards by region, product, route and cause code.
Retailer Portal
Orders, capacity, exceptions and performance in one place.
Customer Portal
Self-service booking, rescheduling and live delivery status.
Real-Time Reporting
Live data and scheduled SLA packs, available via API.
Customer journey
Eight stages between the order and the feedback
Every stage is measured, communicated and visible to you in real time.
- 01
Order received
Order data reaches 2MHD the moment your customer buys.
- 02
Booked
The delivery is allocated to crew, vehicle and route capacity.
- 03
Customer contacted
Confirmation, reminders and a pre-delivery courtesy call.
- 04
Tracked
Live vehicle tracking and a narrowing ETA on the day.
- 05
Delivered
A two-person team delivers to the customer's room of choice.
- 06
Installed
Assembly, installation, testing and demonstration where required.
- 07
Proof of delivery
Signature and photographic ePOD published to your portal instantly.
- 08
Feedback
Post-delivery survey feeding satisfaction scores and improvement.
Performance
Measured, reported and reviewed with you
Indicative placeholders shown below — final figures will be confirmed from live operational reporting.
- 0%+
- Customer satisfaction
- 0%
- UK mainland coverage
- 0s
- Deliveries completed
- 0+
- Professional delivery teams
- 0/7
- Live tracking
- 0+
- Years of industry experience
FAQs
Answers for procurement and operations teams
Can't find what you need? Our account team responds to enquiries the same working day.
Start the conversation
Looking for a Better Home Delivery Partner?
Whether you require nationwide two-person delivery, white glove installation or a complete outsourced logistics solution, we'd love to discuss how 2MHD can support your business.